Customer Service

We’re Here to Help -  Every Step of the Way

At Master Canvas Art, exceptional service is as important as exceptional art. Our Customer Service team is dedicated to providing clear communication, prompt assistance, and a smooth experience from the moment you place your order to the day your artwork arrives and beyond.

How We Can Assist You

Our team is happy to help with:

• Order status & tracking information

• Artwork creation & approval process

• Custom oil painting requests

• Shipping & delivery questions

• Returns, refunds & replacements

• Product details & care guidance

Response Time

We value your time.

• All inquiries are answered within 24 hours

• Most emails receive a response much sooner

• Support available Monday - Sunday

Contact Information

📧 Email: support@mastercanvasart.com

For the fastest assistance, please include your order number (if applicable) in your message.

Before Shipping: Artwork Approval

To ensure your satisfaction, we provide:

• Opportunity to request adjustments or refinements

• Shipping only after your final approval

After Delivery Support

Our service doesn’t stop at delivery.

• 60 days satisfaction guarantee

• Easy returns or free replacements if needed

• Ongoing assistance with care and display advice

Your confidence in your purchase matters to us.

Our Commitment

Master Canvas Art is committed to long-term trust, not one-time transactions. Every interaction with our Customer Service team reflects our dedication to quality, transparency, and respect for art collectors worldwide.