Shipping policy
Last updated: 17 April 2026
Where We Ship
We ship worldwide. Shipping is free on every order — the price you see at checkout is the price you pay. No surprise handling fees, no per-item shipping upcharges.
Production Time
Every painting is hand-painted in oil after you place your order. Production takes 10 to 14 business days before the order ships. Larger canvases, multi-panel sets, and custom/personalized orders may take slightly longer — we will email you if your order falls outside the standard window.
Transit Times
Once your painting leaves our studio, transit times vary by destination:
- United States & Canada: 5–10 business days
- Europe & United Kingdom: 7–12 business days
- Australia & New Zealand: 10–15 business days
- Asia: 7–12 business days
- Rest of world: 10–20 business days
Total time from order to delivery is typically 3 to 5 weeks. We ship with trusted international couriers and provide tracking for every order.
Shipping Method
Paintings are professionally rolled in a protective tube for shipment. This is the standard method for oil painting reproductions worldwide — it protects the paint surface during transit and allows safe handling through customs. Upon arrival, most local framers can stretch and mount the canvas onto standard wooden bars.
Tracking
You will receive a shipment confirmation email with a tracking number as soon as your painting leaves our studio. If you do not see the email, check your spam folder or contact us at support@mastercanvasart.com.
Customs and Import Duties
International orders may be subject to customs duties, import taxes, or VAT depending on your country's regulations. These charges are not included in the shipping cost and are the responsibility of the buyer. Please check with your local customs office for details before ordering.
Address Changes
If you need to change your shipping address, contact us at support@mastercanvasart.com within 24 hours of placing your order. Once the painting enters production or ships, address changes may not be possible.
Lost or Damaged in Transit
If a package is lost in transit, contact us within 45 days of the ship date and we will open a claim with the carrier and arrange a replacement or refund. If a painting arrives damaged, see our Refund Policy for instructions — please photograph the packaging and damage before unpacking further.
Questions
Contact us at support@mastercanvasart.com — we respond within 2 business days.
